FAQs

How do I place an order?
  • Choose your perfect design.
  • Place your order via email or telephone.

If your order requires a photograph, simply email the photograph to us.

  • On receipt of your order, we will proceed to ‘proof’ stage were we will email a PDF copy of how your invitation will look with your information for you to view.
  • Carefully check and approve proofs - show them to your family and friends.

You get up to 2 free color PDF proofs for checking information!

  • Once we have approval for print we then take full payment.
  • Payments can be made in store, by card over the phone, or via BACS transfer.
  • Once approved, we will advise on turnaround times for your order.
  • If you require your order to be posted to you, there will be an additional charge.
  • If you have any further questions, email us or give us a call.

Here at Elite we are a friendly team and are always delighted to hear from you!

Do you have a cancellation policy?
  • There is not a cancellation charge should you decide to cancel before approving your final proof for print.
  • Once your final proof is approved, we regret there are no cancellations, and no refunds.
After the stationery items are printed, what is your return policy?
  • We cannot accept returns as our wedding invitations and personalised stationery are bespoke items.
  • If you are unhappy with your order, please give us a call. We will always correct mistakes made on the part of The Elite Invitation Boutique as quickly as possible, and will send any re-printed stationery as soon as possible. We constantly strive to make our customers not just satisfied, but completely happy with our products. We always endeavour to do the right thing!
What should I check on my proofs?

Here is an extremely useful checklist for customers to avoid unnecessary headaches or heartaches, such as realising there is a name that is not spelt correctly!)

  • Are all the stationery items ordered provided in the PDF proof?
  • Are the colours correct?
  • Is the general layout correct?
  • Are there any design elements or motifs missing?
  • Check all dates, names, titles, addresses, telephone numbers and email are correct, and make sure you have included all relevant information.
  • Check that there are no incorrect abbreviations and that the addresses are spelled out in full .
  • Remember to check, check and check again!

Please note: Once you have given final proof approval, you accept final responsibility for the design and content of your stationery.

The Elite Invitation Boutique will not be held responsible for the costs of reprinting and shipping orders due to any errors you have approved, nor can we issue a refund. Creating your ideal invitations is a responsibility shared and whilst we always strive to do our utmost to cast our professional eye to every detail, please remember, we're only human!